Refund Policy
Your pet didn't like it?
No worries! See how we can solve this awkward situation together!
My cat turned its nose up at the food! 😩
10:42 AMDon't worry! We offer a 30-day return policy 🛡️
Applies to unopened products or if any quality issues are found after opening.
Just contact us 📞
We will arrange a courier to pick it up at your door, with no return shipping costs.
But... we can do one better!
Initiate the "Donation Program" and let the deliciousness continue!
After receiving the product, we will conduct an inspection
Eligible for Return/Exchange
Refund or exchange will be completed in 3-5 days!
Eligible for Donation Program
We will pass the food to animal shelters! No delicious meal goes to waste!
Detailed Refund Policy Terms
1. Scope
This policy applies to all items purchased through the official NATURE MAGIC website. For
purchases from third-party retailers, please contact the retailer directly.
2. Conditions for Returns/Exchanges
• Items must be unopened, unused, and in their original packaging. • If a product is opened and
a quality issue is found (e.g., damaged packaging, foreign objects, spoilage), please take
photos, keep the product, and contact customer service immediately. • Requests must be made
within 30 days of receiving the goods.
3. Refund Process
• Once eligibility for a refund is confirmed, the amount will be returned to the original
payment method within 3-5 business days. • Bank processing times may vary; please check your
bank notifications.
4. Shipping Costs
• For returns/exchanges due to quality issues or delivery errors, all shipping costs will be
covered by NATURE MAGIC. • For returns/exchanges due to personal reasons (e.g., wrong flavor,
pet dislikes it - must be unopened), we also offer a one-time free pickup service as a gesture
of support for pet parents.
5. Donation Program
• For opened products that are not suitable for your pet (non-quality issues), we encourage
participation in our "Donation Program". • We will help donate these food items to our
partner animal shelters. This does not involve a monetary refund, but we will offer a discount
on your next purchase as a thank you for your kindness.