NATURE MAGIC HONG KONG LIMITED (hereinafter referred to as "we", "us", "our", or "Nature Magic") is committed to protecting your privacy. This Privacy Policy Statement explains how we collect, use, disclose, and safeguard the personal data we obtain through naturemagic.com.hk (the "Site").
This policy is governed by the Personal Data (Privacy) Ordinance (Cap. 486) of the Laws of Hong Kong SAR (the "Ordinance").
1. Information We Collect
We may collect the following information when you visit our Site, register an account,
subscribe to our newsletter, or purchase products: • Personal Identification Information:
Name, contact number, email address, shipping address, and billing address. • Transaction
Information: Order details and purchase history. (Note: We do not directly store your full
credit card information; all payments are processed by third-party encrypted payment
gateways.) • Pet Information: Name, breed, age, and health condition of your pet (used to
provide personalized product recommendations). • Technical Data: IP address, browser type,
browsing history, and Cookies data.
2. Purpose of Collection
We mainly use your data for the following purposes: • To process your orders, payments, and
arrange logistics delivery. • To respond to your inquiries and provide customer service
(including returns and our "Donation Program" services). • To provide you with
updates on Nature Magic products, promotions, and brand stories (you may opt-out at any time).
• To improve the user experience of the Site and conduct data analysis.
3. Disclosure and Transfer of Data
We do not sell your personal data to third parties. However, we may share your data with third
parties in the following circumstances: • Service Providers: Such as logistics companies (for
delivery), payment gateways (for transaction processing), email service providers, and IT
support services. • Legal Requirements: To comply with court orders or requests from law
enforcement agencies.
4. Data Security
We implement industry-standard security measures (including SSL encryption) to transmit and
store your data to prevent unauthorized access, disclosure, or loss. However, no method of
transmission over the Internet is 100% secure, and we cannot guarantee absolute security
during transmission.
5. Use of Cookies
Our Site uses Cookies to distinguish you from other users, remember your preferences (such as
language selection), and analyze site traffic. You can choose to disable Cookies through your
browser settings, but this may affect your ability to use certain features of the Site (e.g.,
the shopping cart).
6. Access and Correction Rights
Under the Ordinance, you have the right to request access to and correction of personal data
held by us. To exercise this right, please contact us at: NATURE MAGIC HONG KONG LIMITED
Address: RM A, 19/F Max Share Ctr, 367-373 King's Rd, North Point, Hong Kong Email:
service@naturemagic.com.hk
7. Changes to This Policy
We reserve the right to modify this Privacy Policy at any time. The revised version will be
posted on this Site and will be effective immediately.