FAQ

We understand that our feline friends can have wonderfully stubborn palates. At NATURE MAGIC, we look to nature for answers. For picky cats, try our "Classic Grain-Free" series, which preserves the original flavour and nutrients of the meat. Its exceptional palatability often awakens a cat's appetite. Start by mixing a small amount of our natural canned food into their current diet and increase gradually. This gentle transition guides them toward a healthier choice without overwhelming their senses.

Humidity can quickly affect kibble quality. Our upcoming dry food range uses smaller, high-barrier, resealable bags to lock in freshness. When shopping, look for natural recipes without artificial preservatives. After opening, store the food in a cool, dry place and transfer it to an airtight container. This prevents nutrient loss, keeps mould away, and ensures every meal is packed with natural energy.

A cat's digestive system is delicate. Soft stool or vomiting often signals an intolerance to certain ingredients. NATURE MAGIC focuses on pure, easily digestible nutrition. Choose grain-free recipes built around a single protein source. By removing common allergens, our formulas help calm the gut, rebuild balance, and restore harmony from the inside out.

Many cats naturally drink less water, which can impact kidney health. Boost hydration by complementing dry food with high-moisture wet food or our planned fresh food packs. These options mimic a cat's ancestral prey, providing quality nutrition while slipping extra moisture into every meal—it's nature's most elegant hydration hack.

Absolutely. We believe true magic happens when science partners with nature. All NATURE MAGIC main meal products—including our upcoming dry food and freeze-dried lines—are formulated by expert pet nutritionists. Every recipe meets the AAFCO standards for complete and balanced nutrition across life stages, giving your cats delicious meals backed by rigorous science.

A dog's skin is its first shield. Many pups in Hong Kong and Macau react to allergens in their food. Choose recipes rich in Omega-3 and Omega-6, especially fish-forward formulas, to nourish the skin from within. All NATURE MAGIC products are grain-free and free from artificial colours or irritants. They reinforce the skin barrier naturally, helping sensitive dogs feel comfortable again.

Freeze-dried food, a cornerstone of our upcoming Grain-Free Dry Food line, is processed at ultra-low temperatures. Moisture is removed without heat, so enzymes, vitamins, and nutrients stay intact—it's the closest thing to a dog's ancestral raw diet. Traditional high-heat kibble can lose nutrients during extrusion. That's why freeze-dried meals often deliver superior nutrition and digestibility.

Watching our companions slow down is tough. Support ageing joints with nature-derived ingredients such as Glucosamine, Chondroitin, and Green-Lipped Mussel. Our future senior formulas will be enriched with joint-support nutrients, helping dogs stay mobile and joyful throughout their golden years.

Transition slowly so the gut can adapt. Follow the 7-Day Transition Method: Days 1-2: 25% new food, 75% current food. Days 3-4: 50% new food, 50% current food. Days 5-6: 75% new food, 25% current food. Day 7: 100% new food. This gentle approach lets gut bacteria adjust, minimising digestive upset and helping dogs embrace the new flavour.

Thank you for believing in NATURE MAGIC. We're actively partnering with stores that champion nature-powered pet care. A dedicated B2B portal is launching soon where you can submit your store details. Once received, our team will review your application and respond with the full retailer programme and wholesale details. We can't wait to create magic together.

We tailor collaborations to fit businesses of every size. Beyond traditional wholesale, we're open to consignment and revenue-sharing partnerships with online retailers and pet influencers. MOQ requirements vary by product line and model, designed to support startups as well as established retailers. Comprehensive details will be published in our B2B section.

Yes. We're preparing a dropshipping programme to streamline logistics for e-commerce partners. Keep an eye on our B2B portal launch, or contact us now to join the early notification list.

We believe in the power of authentic storytelling. We collaborate with pet KOLs on product seeding, co-created content, and affiliate programmes. If you or your represented creators share our values, send a profile or proposal to our marketing team. We'll reach out to explore how we can partner.